Carly Cooke Flux Jewelry Studio

FAQs

 

If you have additional questions, please feel free to contact us!


When can I expect my jewels?

Some items in the shops are in stock and will be ready to ship within 2-3 days. All pieces not currently in stock are made to order by hand and will be on their way to you within two weeks of purchase. If you have your eye on something and timing is an issue, get in touch and we can discuss how quickly we can whip it up for you. Lead time on custom orders varies, but typically your item will be ready to ship 4-6 weeks from the time the deposit is received. A more concrete time frame for fabrication of custom pieces will be communicated once the design has been established. 


How will my items be packaged and shipped?

Flux jewelry pieces are beautifully packaged in gift-ready jewelry boxes or pouches. All items purchased from Flux Luxe or Flux Fashion are shipped USPS first class and fully insured for a flat rate of $5. If Flux is shipping a custom item we will determine shipping costs based on the value of the piece and communicate that to you prior to shipping. Maine residents are subject to 5.5% sales tax at checkout. Flux currently only ships to the United States unless by special request. We are certainly happy to ship to other countries and can determine the best shipping method depending on where you are!


How do I determine my ring size?

We strongly recommend getting sized at your local jewelry store. There are many online guides, but they may be unreliable. Please note that Flux cannot accept returns on the basis of a ring not fitting properly if the ring is indeed the size you ordered. If the ring is a gift and you do not know the correct size, please contact us and we can explore options based on what piece you're interested in. 


What is your return policy?

Necklaces and earrings purchased from Flux Fashion are returnable for a full refund within 14 days of purchase so long as they are in unworn condition. Rings are made to order in your size and are therefore not eligible for return. When you buy something from Flux Luxe, we order the materials and make it just for you, therefore returns are not accepted on most items. While a bit of a leap of faith, this is one of the many differences between buying a special piece of jewelry from an individual artist versus a mass-produced item from a large company.

That said, our priority is to make sure you love your jewelry from Flux, and we are happy to address any problems if you are dissatisfied with your purchase. Please contact us right away if you are not thrilled with your jewelry for any reason, and we will work with you to come up with a solution. If you have questions beyond what the listing shows, please do not hesitate to reach out before purchasing.


How are Gift Certificates redeemed?

All gift certificates come with a number, which is your discount code at checkout. Simply enter the code and your gifted amount will be subtracted from your purchase. To redeem online, the item(s) you are purchasing must equal or exceed the amount of your gift certificate. If you'd like to make a purchase using only a portion of your gift card, please contact us and we can easily make it happen! Gift certificates are good for anything Flux has to offer, including custom work.


Is your jewelry ethically produced?

All jewelry (and all man made products for that matter) is manufactured at some environmental expense. However, Flux is dedicated to buying from companies and individuals that consider the environmental and social impacts of their products. All metal filings and scraps from our studio are sent to a refinery to be melted down and recycled if we can't reuse them ourselves. All diamonds used in production pieces go through the Kimberly Process, which you can read about here. If you prefer to use lab created stones we are very happy to work with you to find quality gems that were grown rather than mined. Flux employs local industry friends if a job requires a specialist, such as hand engraving or CAD services. Nothing sold by Flux is made in a factory by strangers. We are proud to offer a quality product with ethical sourcing in mind.


what the heck is rhodium plated white gold?

Rhodium is a bright white precious metal that is not used alone for jewelry making but is perfect for plating over white gold. Most white gold jewelry items on the market are rhodium plated, as white gold on its own has a greyish yellow color. Rhodium plating brings out the true white that is generally desired in white gold pieces, and is especially dazzling when used on diamond pieces. If you prefer to have your white gold left in its natural state, please let us know when purchasing! 

 


If I send you off to work with my stones or jewelry pieces, will they be safe?

Yes. Flux takes the possession of other people's precious items very seriously.  If we meet in person or you send something to us in the mail, you will receive an insurance slip documenting that Flux has your piece, with the full value of what you have delivered.  Packages are always shipped fully insured. 


How should I store and clean my FLUX jewelry?

Sterling silver jewelry oxidizes over time, giving it an antique look. If you would like to prevent this, shielding the piece from air in a plastic bag when you're not wearing it can help. A polishing cloth will brighten and shine metal that is tarnished or has shallow scratches. Chains should always be hung up to prevent tangling. Fragile stones like emeralds, pearls, and opals require special treatment and should never be cleaned with an ultrasonic cleaner or steam cleaner. Diamonds and soft stone jewelry should never be stored together as the diamonds can easily scratch your other gems. Most jewelry can be cleaned by using a bit of dish soap and a toothbrush to gently scrub the stones and metal (plug your drain!). If you have questions about the maintenance of your jewelry pieces purchased at Flux please contact us and we will advise you!

If you have additional questions not covered here please do not hesitate to ask!